Some of our services are taking a short break over Christmas and the New Year. There are no waste, recycling and green waste collections on Christmas Day. All waste collections between Wednesday 25-Friday 27 December will occur a day later than usual.
Our Customer Service Centre is temporarily located at Speers Point Library, adjacent to Council's Administration Building.
If you pay your rates by instalments they are required to be paid on the dates above. If paying annually the due date is 31 August 2024.
Previously, the approval to operate an on-site septic system was issued through debtors every three years. From 1 July 2020, an annual On-Site Sewage Management Fee (OSSM) will appear on the rates notice of applicable property owners.
We are required to issue approvals for OSSM under Section 68 of the Local Government Act 1993. This provides appropriate resources to protect public health standards and our environment.
Individuals and businesses who are under financial hardship, are encouraged to apply for Financial Hardship Assistance. We can assist in various ways based on your circumstances, from waiving applicable interest or allowing flexible payment plans for outstanding debts.
If you are experiencing difficulty meeting your payment obligations for reasons out of your control and wish to request an extension or a payment arrangement, please email or phone our Debt Management team.