Our commitment to you

Our Customer Charter sets out our commitment to you, our customer, and outlines the service you can expect from us. Please refer to our Customer Service Standards for further information about our service delivery.

How we handle feedback

We actively encourage feedback from our customers and are committed to using this information to improve our services and systems.

We welcome your feedback including suggestions, compliments and complaints about our program delivery, services or performance.

We will:

Our Feedback Management policy provides more detail on how we manage complaints, compliments and suggestions made to Council.

Page last updated: 05 September 2017