Please report fallen trees or debris on roads to Council on 4921 0333. Please report fallen trees on property to NSW SES on 132 500.
Our Customer Service Centre is temporarily located at Speers Point Library, adjacent to Council's Administration Building.Face to face Duty building and planning enquiries will commence from the temporary CSC at Speers Point Library from Tuesday 14 January 2025.
Published on 20 January 2025
We've put together some useful information to help our community recover after the January 2025 storms and power outages.
A natural disaster declaration has been made for some councils in the Hunter region. Although Lake Macquarie City Council is not yet part of this declaration, we understand that many residents may have been impacted by the storm. We are looking at ways to assist residents further, in conjunction with the NSW Reconstruction Authority.
Below is a range of services available to assist you during this time.
Power outages are being restored as quickly as possible and Ausgrid advise they are now close to business as usual for storm related outages. For the latest updates on power, visit ausgrid.com.au or 13 13 88 to report faults or electrical emergencies.
Residents who experienced a power outage longer than 12 hours due to the storms may be eligible for up to $250 from Ausgrid to cover food spoilage. For more information and to apply, visit the Ausgrid website. Stay updated on power outages and community drop-in sessions by visiting the Ausgrid power outages page.
If a tree or limb from a tree located on private property has fallen and caused damage to private property, the NSW SES will attend to remove the tree or limb from a building or to allow access to the property. You can contact the NSW SES at 132 500
Property owners are advised to make their own arrangements or contact their insurance company to have tree debris removed. You can use your weekly green bin to dispose of green waste or request a bulky waste collection or a voucher to dispose of your bulky waste at the Awaba Waste Management Facility. Book your service online.
All spoilt food and scraps should be placed in your green bin, which is collected weekly.
Our Environmental Health Officers have been working closely with food businesses across the city affected by the power outage to ensure safety and compliance.
All food scraps and garden waste should be placed in your green bin, which is collected weekly.
Our kerbside collection service is the best way to get rid of bulky items. You can request a bulky waste collection or a voucher to dispose of your bulky waste at the Awaba Waste Management Facility. Book your service online. Be sure to only put your waste on the kerb once collection is confirmed.
For storm affected waste, please contact your insurer in the first instance.
Our crews are working hard to fix potholes on all our roads and regrade unsealed roads. Lodge a request online for maintenance, repairs, roads, waste and other services.
Hunter Water advises people avoid swimming in local beaches and waterways (including ocean baths) for at least two days after all power is restored and the wastewater network returns to normal operating conditions. To check the state of our beaches, visit Patrolled Beaches.
For further assistance and updates, please visit our website or contact our customer service team on 4921 0333 or email [email protected]. Please be patient as we have received an influx of requests.