Our Customer Service Centre is temporarily located at Speers Point Library, adjacent to Council's Administration Building.
When you have found an Educator and agreed on placement, contact us. We will email you a link to complete your enrolment online.
Phone: 4921 0156
Email: [email protected]
Location: 81 Lakeview Street, Speers Point NSW 2284
The enrolment email we send you will give you a personal login and access code. You can save your form and return to it at any time.
All forms and documents can be uploaded with your online enrolment.
There is a link within the online enrolment for to pay the one-off $100 non-refundable family enrolment fee at the time of submitting your enrolment.
You will need the following to enrol your child:
If you are having difficulty with any of these, or have any questions, please contact us to discuss.
Your total care fees are made up of your Educator's fees and charges, and a Council parent administration levy. Your eligible childcare subsidy (CCS) is then applied to reduce the amount you pay up front - this is the 'gap fee'.
Families must pay a gap fee to receive childcare subsidy under family assistance law. You pay the gap fee directly to your Educator. Under Family Assistance Law, all payments must be made by Electronic Funds Transfer (EFT). Fees are reviewed at least every 12 months. Your Educator must provide you with a full schedule of 'Fees, Charges and Conditions'. We strongly advise you obtain a copy of the fees and charges agreement you signed for your reference. You must be given at least 1 months' notice under scheme policy, of any changes to fees and charges, or the way in which these will be collected.
In NSW, you must provide a copy of one or more of the following documents to enrol in an approved childcare service:
We are not able to accept any other form of documentation (such as the Blue Book).
You can obtain a copy of your immunisation details at any time by:
NSW Health have developed the Childcare and Pre-School Entry and Immunisation brochure to help parents understand immunisation enrolment requirements in childcare.
Service Australia has information about the Child Care Subsidy in 14 different languages.
There may be extra support available according to your situation (such as additional childcare subsidy). Please see 'What other help is available' on the above link.
You may start care if you do not have customer reference numbers (CRN), however full fee will apply until your eligibility can be confirmed.
We are required to allow any parent of a child to enter the service. The only time an Educator is not required to allow entry is when permitting entry would:
To support inclusion and safe care of children with a particular health care need, allergy, or medical condition, regulations require that a medical management plan is developed and provided that informs the service/Educator of practices to safely manage any specific health care need, allergy or medical condition.