Rates refund

If you have overpaid your rates account, or made an incorrect payment to the wrong account, you can apply to have the payment refunded or transferred to another account.

Overpayment will only be refunded if the account is in credit.

Apply for refund online

Step 1.Gather your information

To complete the online form, you will need the following information:

  • Reference number (if known)
  • Creditor number (if known)
  • Proof of payment in the form of a receipt or details from a bank statement.
  • BSB number and account number

Step 2.Apply online

To apply for a refund on overpaid rates

 

Transfer payment online

Step 1.Gather your information

To complete the online form, you will need the following information:

  • Payment reference number (if known), this could be an account number or invoice number
  • Date the payment was made amount paid
  • You will need to provide proof of payment in the form of a payment receipt, bank statement or bank transaction report showing who made the payment. Please note, your Council Statement will not suffice as proof of payment.

Step 2.Apply online

Apply online to transfer your payment to another rates account.

In Person

Visit us

Please visit our Customer Service Centre, where we can assist you in completing this form

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