Contact us
You can provide feedback or report an issue to Council using our online forms.
Report an issue Submit a compliment or complaint
Report fraud, corruption or wrongdoing Submit a privacy review
Customer Service Centre
Operating hours
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Monday-Friday
Call Centre 8am-5pm
Face-to-face services open 9am-4.30pm
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Phone
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02 4921 0333
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| Email |
[email protected]
Under the Government Information Public Access (GIPA) Act, incoming emails reporting issues to Council are recorded in our document management system and cannot be lodged anonymously. To anonymously lodge a request you can call us, or submit a request through our online Report an issue tool.
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Street address
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Lake Macquarie City Council Administrative Centre, 126-138 Main Road, Speers Point, NSW, 2284
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Postal address
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Box 1906, Hunter Regional Mail Centre, NSW, 2310
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After-hours emergencies
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02 4921 0333 |
Works Depot
Operating hours
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Monday-Friday, 8am-4pm
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| Phone |
02 4921 0333
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Street address
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18-32 Creek Reserve Road, Boolaroo, NSW, 2284 |
Relaying and interpreting services
National Relay Service
If you have a hearing or speech impairment, you can ask the National Relay Service to put you through to our Customer Service Centre on 02 4921 0333.
Depending on your needs, there are different relay call options:
Visit the National Relay Service website for more details.
Language support
If you don't speak English and need an interpreter to help you with information on our website, contact the Telephone Interpreting Service (TIS) on 131 450. They will be able to put you through to our Customer Service Centre on 02 4921 0333.
TIS is available 24 hours a day, seven days a week. Visit tisnational.gov.au for more details.
Lake Macquarie City is culturally diverse, with more than 10 per cent of our population coming from other countries to live in Lake Macquarie. More than five per cent of our residents speak languages other than English as they settle into Australia. We are committed to helping ensure you understand local government matters and encourage you to have a conversation with us so we can meet your needs.
Media enquiries
Please contact Council's Communications team at [email protected] for all Council media enquiries, to organise interview or request a comment.